On-call carried
A rota with real cover, not a best-effort arrangement.
Managed Service
Managed DevOps & Site Reliability
We carry the on-call, the platform and the pipelines — and hand it all back when you are ready.
Overview
What this gives you
Organisations adopt managed DevOps for one of two reasons: there is no one internally who wants to carry the on-call, or the platform has grown faster than the team that runs it. Both are legitimate, and both need a service with clear boundaries rather than an open-ended retainer.
We define what we own, what you own and what happens at the end. Response and resolution targets, a maintenance cycle, a change process, monthly reporting against the DORA metrics, and a documented exit plan so the engagement always has an end in sight.
- Supplied, installed and supported by Quridge Global Solutions from Bengaluru
- Written quotation with GST-inclusive pricing, warranty and AMC options
- Documentation, operator training and a named point of contact for support
At a glance
What you get
The platform owned
Environments, pipelines and monitoring maintained to a baseline.
Reported on outcomes
Monthly reporting against deployment frequency, lead time, change failure rate and recovery time.
An exit plan
Documented handover so you are never locked in.
Specification
Technical details
| Area | What we cover |
|---|---|
| Service desk | Incident intake, triage, escalation and user communication |
| Pipeline ownership | Maintenance, improvement and release support for your pipelines |
| Platform operations | Environment management, patching, capacity and cost |
| On-call | A rota with defined cover and escalation |
| Change management | A change process with approval, testing and rollback |
| Reporting | Monthly service report against agreed metrics |
Where it is used
Typical applications
The situations this is most often specified for, based on what we are asked to quote most often.
- Organisations without a platform team
- Services with strict uptime commitments
- Teams focused on product rather than operations
- Peak-load periods needing temporary scale
FAQ
Frequently asked questions
We hand over documentation, runbooks, infrastructure code, accounts and a recorded walkthrough. The exit plan is agreed at the start, so there is never a surprise at the end.
Yes. Cover is defined in the service levels, from business hours through to 24×7, with the response targets matched to the criticality of each service.
Against the DORA metrics — deployment frequency, lead time for changes, change failure rate and mean time to recovery — plus your own service-level targets.
Related
Other options in this range
Need a recommendation?
Tell us your volume, media, site count and compliance requirement. We will come back with a model, a costed quotation and AMC options within one business day — with no obligation.