A professional service backed by our expansive range of technical knowledge and interpersonal skills, delivered through a flexible approach that stays cost-effective for your business.
Scheduled preventive maintenance for degaussers, destroyers, shredders and electronics security estates — with calibration checks, cleaning, firmware updates and a documented health report after every visit.
Manufacturer warranty honoured and administered by us as your channel partner — so you have one party to call for a fault, a replacement and a claim, not three.
A single point of contact for incident intake, triage and escalation across hardware, software and network — with response and resolution targets written into your agreement.
Drawdowns, documentation and service information are available to registered customers through our support desk.
Operator and administrator training for every product we supply, available for your team and your customer-facing staff.
Datasheets, firmware, SDKs, templates and product documentation, released alongside every software update.
Commissioning, operator training, spares and annual maintenance from our own engineers across India.
Proactive notices on firmware, security advisories, consumable changes and scheduled maintenance windows.
Vague service language is where disputes start. We put measurable commitments into every agreement, defined by site criticality rather than a single blanket number.
| Site criticality | Remote response | On-site attendance |
|---|---|---|
| Critical — production, data centre, cash handling | 30 minutes | 4 hours, 24×7 |
| High — main reception, control rooms, plant gates | 2 hours | 8 hours, business days |
| Standard — branch and ancillary sites | 4 hours | 2 business days |
Indicative response commitments. Final service levels are agreed per estate during contracting, and are recorded in your service agreement.
Existing customers can reach the service desk by phone or email. If you are not yet on an AMC, we will quote one for your estate.
